• You can get a refund within [7 days] of purchase if the plugin:
  • Doesn’t work at all (non-functional).
  • Doesn’t function as advertised (doesn’t meet the described features).
• Important: Before requesting a refund, you must contact Pluginfinity’s support team for troubleshooting. They might be able to fix the issue and avoid the need for a refund.

There are some situations where Pluginfinity will not issue refunds:

• Subscription renewals: If you forget to cancel your subscription before the renewal date, you won’t be eligible for a refund. Make sure to cancel before the renewal to avoid unwanted charges.
• Discounted products: Purchases made during sales or promotions with discounts are not eligible for refunds.
• Custom services: Any custom development work or consultation services you purchase from Pluginfinity are not refundable.

If you meet the eligibility criteria (non-functional plugin within the timeframe), follow these steps to request a refund:

1. Send an email to hello@pluginfinity.com.
2. Include your order details in the email (order number, purchase date, etc.).
3. Provide a detailed description of the issue you’re experiencing with the plugin.
4. Be aware that Pluginfinity may review your request on a case-by-case basis. They might ask for additional information or try to help you troubleshoot further before issuing a refund.

• Make sure you understand the plugin’s features and functionalities before purchasing. Read the product description carefully and consider using the free trial (if available) before committing.
• Keep a copy of your purchase confirmation email for reference.
• Be patient when requesting a refund. Processing times can vary depending on Pluginfinity’s internal procedures.